WorknSeek

Trust & Safety

Effective Date: [Insert Date Here]

At WorknSeek, we value trust and safety above all. Our goal is to maintain a platform where users can confidently connect, collaborate, and transact. This policy outlines the commitments, expectations, and actions we take to promote a secure environment for workers, seekers, and traders alike.

1. Our Safety Commitment

  • Safe, Respectful, and Inclusive Environment:
    We strive to uphold a community that is free from harassment, discrimination, and unethical conduct. All users—regardless of background, skill, or rating—should be treated with respect.
  • Active Monitoring:
    Our team uses both automated tools and human moderation to identify rule violations, abuse, scams, and suspicious behavior. We respond swiftly when user well-being or platform integrity is at risk.
  • User Protection:
    We refine our guidelines and technical measures regularly to maintain a safer experience. Users are encouraged to report any violations or safety concerns.

2. Platform Moderation & Automated Tools

  • Automated Detection:
    We employ AI-based content moderation, Google reCAPTCHA v3, and filters to detect:
    • Suspicious links or file uploads
    • NSFW (Not Safe For Work) or harmful content
    • Spamming, abusive language, or malicious scripts
  • Moderation Review Process:
    Flagged content may lead to warnings, temporary suspensions, or permanent bans, depending on severity.
  • Limitations:
    No system is foolproof. Users should remain vigilant and report any concerning content or behavior immediately.

3. User Reporting

  • What to Report:
    Inappropriate content, suspicious behavior, scams, threats, hate speech, or bullying.
  • How to Report:
    Use the in-site reporting tools or contact [Insert Contact Email]. Include relevant details or evidence.
  • Investigation & Actions:
    We investigate promptly. Depending on findings, we may issue warnings, suspend accounts, or escalate to law enforcement.

4. Content & Behavior Guidelines

  • Respect and Professionalism:
    Users must treat each other courteously, respecting differences in background, skills, or perspectives.
  • Legitimate Content Only:
    Only post work or media you have the legal right to share. Pirated software or stolen intellectual property is strictly prohibited.
  • No Harassment, Scamming, or Spamming:
    Harassment, bullying, or spam can lead to disciplinary actions, up to permanent bans.

5. Escrow & Transaction Safety

  • Escrow System:
    Tokens for accepted tasks are held until the Seeker confirms delivery. This helps reduce risk of non-payment or incomplete work.
  • Tips & Clearance:
    Seekers can tip after delivery. Tipped amounts may have a clearance period to prevent fraud.
  • On-Platform Payments Only:
    Never send or accept payments outside of WorknSeek. We are not responsible for losses from off-platform transactions.

6. Account Security & Verification

  • User Responsibility:
    Protect your account with a strong password. Avoid sharing credentials and log out on shared devices.
  • Suspicious Activity:
    We may lock accounts if we detect unauthorized access or unusual login patterns.
  • Identity Verification:
    Some tasks may require additional verification (e.g., ID checks, profile photo).

7. Privacy & Confidentiality

  • User Data Protection:
    We handle user data as outlined in our Privacy Policy. We do not sell personal information to third parties.
  • Sensitive Information:
    Do not publicly share personal or client data (e.g., addresses, financial info, logins). Handle private info responsibly.
  • Abuse Reports:
    Direct message content remains confidential unless flagged for abuse. If flagged, we may review the relevant conversation to assess violations.

8. Dispute Management

  • Reporting Disputes:
    Disputes or disagreements must be reported within a set window after task completion.
  • Mediation:
    We may help mediate disputes but do not guarantee a final decision. Escrowed tokens may be released or refunded based on evidence.

9. Bans, Warnings & Appeals

  • Warnings and Suspensions:
    Minor or first-time violations might result in warnings or short-term suspensions.
  • Permanent Bans:
    Serious or repeated violations (e.g., fraud, hate speech, harassment) can lead to immediate, permanent bans.
  • Appeal Process:
    Banned users may appeal by contacting our support team with relevant context or evidence. Reinstatement is not guaranteed.

10. Help & Contact

  • Shared Responsibility:
    While we enforce safety, users also share responsibility by acting ethically, following guidelines, and promptly reporting issues.
  • How to Reach Us:
    If you encounter suspicious activity or feel unsafe, contact us at [Insert Contact Email] or use the in-site support form.
  • Policy Updates:
    We may update this Trust & Safety Policy as threats evolve or platform changes require it. Significant updates will be communicated via the platform or email.

Your safety is our priority, and we appreciate your cooperation in keeping WorknSeek respectful, secure, and reliable for everyone.